Frequently Asked Questions

  • The recommended minimum installation height from the benchtop to the lower part of the hood is 700mm and 600mm respectively for the gas hob and electric hob. Gas – Min.700mm, Electric – Min.600mm

  • Ensure that the filters are cleaned or replaced at appropriate intervals to prevent grease deposits to build up and increasing the risk of fire.

  • The appliance should be switched off and the electrical supply has to be disconnected before any cleaning or maintenance work can be carried out.

  • Do not flambé or grill with an open flame directly under this appliance. The flame could be drawn up to the hood by the strong suction and may risk the grease filter catching fire.

  • In ducted mode, the extractor hood fan extracts the cooking vapor and passes them through the grease filter before it is expelled into the outside atmosphere.
  • The grease filter absorbs the solid particles in the cooking vapors.
  • In this mode, only aluminum filters are installed (charcoal filter is optional).


Cleaning and maintenance should be carried out when the appliance has cool down. Avoid leaving alkaline or acid substances (lemon juice, vinegar, etc.) on the surfaces.


Use a warm soapy solution with a soft damp cloth to wipe the stainless steel area/body. Dry with a clean soft cloth. A specialized stainless steel cleaning fluid may be used. Ensure that wiping is done along with the grain of the stainless steel to prevent any unsightly crisscross scratching patterns from appearing.


The inlay control panel can be cleaned using warm soapy water with a soft cloth. Use a dry soft cloth to remove any excess moisture left after cleaning. Using neutral detergents and avoiding using harsh cleaning chemicals, strong household detergents, or products containing abrasives will affect the appearance of the appliance and potentially remove any printing of artwork on the control panel and will void the manufactures warranty.


  • When the oil tray is about 2/3 full the oil tray needs to be cleaned.
  • To remove the oil tray, push the oil tray towards the front (see below photo 1)
  • Discard the oil before cleaning or washing the tray.
  • Ensure the tray has been cleaned and dried before reattaching to the appliance.
  • To fix the oil tray, slot the oil tray by inserting it into the 2 side guide and push back to lock the oil tray


  • To remove the baffle filter, open the lock and swing down the filter. Hold on to the filter from underneath with your other hand when removing the filter.
  • Take the filters out from the holder.
  • Soak the filters in hot soapy water for 5-10 minutes. Clean the filters with a soft brush and then rinse off thoroughly. Leave to dry naturally out of direct sunlight.

  • Alternatively, the baffle filters can be washed in the dishwasher. Do not wash the filters together with the cookware.
  • Leave enough space around the filters when place in the dishwasher so that the filters can be cleaned thoroughly. Position the filters vertically to improve the cleaning process.
  • Select a temperature of no more than 70°C.
  • Slight discoloration may occur if the filters are cleaned in the dishwasher. This does not affect the performance of the filters.


  • To install filters, insert the filters into the slot and lock it in place. Hold on to the filter from underneath with your other hand when installing the filter.
  • Release the handle once the filter fits into a resting position. Please ensure that the filters are correctly locked in place to prevent them from dropping down.


Components inside the appliance may have sharp edges. It is recommended to wear protective gloves when doing maintenance. It is important to clean the baffle filters regularly as the grease deposits build up and increase the risk of fire. Do not operate the appliance without baffle filters.


  • Activated charcoal filter is used to filter odors. It is not washable and cannot be reused. It must be replaced every 3 to 6 months or according to the frequency of the appliance used to ensure good performance.
  • To remove the charcoal filter, the baffle filters should be detached first (refer to the above on how to remove the baffle filters)
  • Pull the two fixing bars down and take the charcoal filter out from the lodgment. Hold on to the filter from underneath with your other hand when removing the filter.
  • Apply a reverse procedure to re-install the charcoal filter.


  • Make sure the filter is securely locked. Otherwise, it would loosen and cause danger.
  • When an activated carbon filter is attached, the suction power will be lowered.
Symptoms Possible Cause Action
The appliance does not function · No electrical supply. Plug and main switch not connected

· Damaged switch or short circuit
· Check that the plug is connected and the main switch is turned on.

· Check if the switch is damaged or short circuit – replace or repair.
Poor airflow · The distance between the cooking appliance and the hood is too high

· Metal grease filters clogged

· Charcoal filters clogged
· Adjust installation height

· Clean metal grease filters

· Replace charcoal filters
Motor running but No airflow The airflow blade is jammed Adjust airflow blade – contact Customer Care Center
Hood suction is not effective · Insufficient ventilation

· The hood is installed too near or too far from the cooking appliance
· Ensure that the kitchen is sufficiently ventilated to allow entry of fresh air

· Adjust installation height – recommended height is 70cm/60cm from the cooking appliance
Strong Vibration · Hood installed incorrectly

· Fan installed incorrectly

· Fan is damaged
· Reinstall the hood correctly

· Reinstall the fan correctly

· Replaced or repair
Strong cooking smell Charcoal filter is not installed In re-circulating mode, charcoal filters must be installed
Whirring sound Foreign object in contact with fan blade Contact Customer Care Center
LED light not working LED burnt out or loose Contact Customer Care Center