Frequently Asked Questions

  • The work surface is heat-resistant, square, and level and no structural members interfere with space requirements.
  • If the cooktop is installed above an oven, the oven should have a built-in cooling fan. The two appliances should be connected to the electrical supply with independent connections.
  • The cooktop cannot be installed directly above cooling equipment, dishwasher, or clothes dryers as the humidity may damage the cooktop’s electronic system.
  • There is adequate airflow for the cooktop to fully function – the base of the cooktop must have direct unrestricted ventilation to the room where the cooktop is installed.
  • To use heat-resistant and easy-to-clean finishes (such as ceramic tiles) for the wall surfaces surrounding the hob.
  • If the hob is installed above a drawer or cupboard space, a thermal protection barrier is installed below the base of the hob.
  • The installation shall comply with all clearance requirements and applicable standards and regulations.
  • An approved isolating switch providing full disconnection from the main power supply is incorporated in the permanent wiring, mounted, and positioned to comply with the local wiring rules and regulations.
  • The isolating switch will be easily accessible to the customer with the hob installed.
  • To consult local building authorities and by-laws if in doubt regarding installation.

Induction cooking is a safe, advanced, efficient, and economical cooking technology. When the cooking zone is selected, the electromagnetic circuit produces induced currents that instantly heat the bottom of the cookware which then transfers heat directly to the food. Cooking takes place with hardly any energy loss between the induction hob and food. The glass becomes hot only when the cookware eventually heats it.

The induction hob operates only if a correct pan with the right features and dimensions is placed in the cooking zone

  • Only use cookware with a base suitable for induction cooking. Look for the induction symbol “ ” on the packaging or at the bottom of the pan.
  • Cookware made from the following materials is not suitable:
    • Pure stainless steel
    • Aluminum, or copper without a magnetic base
    • Glass
    • Wood
    • Porcelain
    • Ceramic
    • Earthenware
  • To check if the cookware is suitable for induction.
  • Use a magnet. Put the magnet at the bottom of the base and if the magnet sticks, the cookware is suitable.
  • If you do not have a magnet, put some water in the cookware you want to check and place it in the cooking zone. If the symbol “does not appear on the display and the water is heating, the pan is suitable.
  • The cooking zone will not operate if the cookware diameter is too small (the symbol “ ” will appear on the display. Follow the recommended cookware diameter given in the following table to correctly use the cooking zone.
Cooking Zone (mm) Minimum cookware diameter recommended (Referring to the bottom of the cookware)
Independent zone 160 mm
Flexible zone 110 mm
Note: Some cookware available in the market is not of good quality or has an effective ferromagnetic area that is smaller than the diameter of the cookware itself. Avoid using this cookware as the induction cooktop may not function properly or it may cause damage to the cooktop. Do not use cookware with jagged edges or a curved base. Make sure that the base of your pan is smooth, sits flat against the glass, and is the same size as the cooking zone. Always center your pan on the cooking zone. Always lift pans off the ceramic hob – do not slide, or they may scratch the glass. Note: Some types of cookware may cause noise during cooking – the noise is normal and does not mean any malfunction of the appliance. Choose the flexible zone heating for griddle plates or large cookware Some induction cookware doesn’t have a complete ferromagnetic base:
  • If the material of the bottom of the cookware contains aluminum, the ferromagnetic area will also be reduced. This may mean that the cookware will not become hot enough or even be detected.

If the auto-ignition does not work, check if your hob has battery ignition and make sure that the battery DC 1.5V (Size D) installed at the bottom of the appliances, is not flat and has been installed correctly.

  • Cleaning and maintenance should be carried out after the appliance has turned cold especially when cleaning the burner and the cast iron support.
  • Avoid leaving alkaline or acid substances (lemon juice, vinegar, etc. ) on the surfaces.
  • Avoid using acid or chlorine-based cleaning products.
  • Special care should be taken around the underneath of the appliance as this area is not designed or intended to be touched and may contain sharp or rough edges, that may cause injury.

All of the cast iron parts must be washed only with a sponge and soapy water or with non-abrasive products.

Clean using an appropriate product. Always dry thoroughly. These parts must be cleaned very carefully to avoid scratching and abrasion.

These parts can be removed and cleaned with appropriate products.

Cleaning the Wok Burner
The burner crown must always be kept clean. When cleaning the burners, remove the burner caps and use a cotton bud, toothbrush, or some other item to clean out any incrustations or dirt. This procedure is necessary to ensure the burner functions correctly. Clean the burner caps using a needle or toothbrush to remove the dirt and carbon blocking the burner holes.

After cleaning, the burners and the caps must be well dried and put back correctly. It is very important to check that the burner flame distributor F, burner cap A, and cap B have been correctly positioned. Failure to do so can cause serious problems.

  • The burner cap A must be entered in their lodgment as shown by the arrow. The burner correctly positioned must not rotate.
  • Check that the ignition electrode “S” is always clean to ensure trouble-free sparking.
  • Check that the probe or thermocouple “T” is always clean to ensure the correct operation of the safety valves.
  • Both the ignition electrode and thermocouple must be very carefully cleaned.


Problem Action Remarks
Soiling on glass (fingerprints, marks, stains left by food or non-sugary spillovers on the glass) 1. Switch off the main power of the cooktop.

2. Apply a cooktop cleaner while the glass is still warm (but not hot!)

3. Rinse and wipe dry with a clean cloth or paper towel.
· When the power of the cooktop is switched off, there will be no ‘hot surface’ indication but the cooking zone may still be hot! Take extreme care.

· Heavy-duty scourers, some nylon scourers, and harsh/abrasive cleaning agents may scratch the glass. Always read the label to check if the cleaner or scourer is suitable.

· Never leave cleaning residue on the cooktop: the glass may become a stain
Boil overs, melts, and hot sugary spills on the glass Remove these immediately with a fish slice, palette knife, or razor blade scraper suitable for ceramic glass cooktops, but beware of hot cooking zone surfaces:

1. Switch off the main power

2. Hold the blade or utensil at a 30° angle and scrape the soiling or spill to a cool area of the cooktop.

3. Clean the soiling or spillages with a dishcloth or paper towel.

4. Follow steps 2 to 4 for ‘Soiling” on the glass as above.
· Stains must be removed as soon as possible. If the stain remains unclean and becomes hardened, it will be difficult to remove or even permanently damage the glass surface.

· Cut hazard: when the safety cover is retracted, the blade in a scraper is razor-sharp. Use with extreme care and always store safely and keep out of reach of children.
Spillovers on the touch controls 1. Switch off the main power.

2. Wipe the touch control area with a clean damp sponge or cloth.

3. Wipe the area completely dry with a paper towel.

4. Switch the power on.
· The cooktop may beep and turn itself off. The touch controls may not function while there is liquid on them.

· Make sure you wipe the touch control area dry before turning the cooktop power on.
Problem Possible causes Action
The cooktop cannot be turned on. · No power. · Make sure the cooktop is connected to the power supply and is switched on.

· Check whether there is a power outage
The touch controls are not responsive. · The controls are locked. · Unlock the controls.
The touch control is difficult to operate. · There may be a spillage of water over the controls or you may be using the tip of your finger when touching the controls. · Make sure the touch control area is dry

· Use the ball of your finger when touching the controls.
Scratch mark on the surface · Rough-edged cookware.

· Unsuitable, abrasive scourer or cleaning products being used.
· Use cookware with a flat and smooth base.

· Do not use abrasive and corrosive products.
Some cookware makes crackling or clicking noises. · This may be caused by the construction of your cookware (layers of different metals vibrating differently). · This is normal and does not indicate a fault.
The induction hob makes a low humming noise when used in a high heat setting. · This is due to the normal operation of the electronic control system · This is normal but the noise should be reduced or disappear completely when the heat setting is reduced.
Fan noise coming from the induction hob. · A cooling fan built into your induction hob is activated to prevent the electronics from overheating. It may continue to run even after you’ve turned off the induction hob. · This is normal and needs no action. Do not switch off the main power while the fan is running.
Pans do not heat up and appear in the display. · Pan cannot be detected as it is not suitable for induction cooking.

· Pan is too small for the cooking zone or not properly centered
· Use cookware suitable for induction cooking.

· Centre the pan and make sure that its base matches the size of the cooking zone.
The induction hob or a cooking zone switches off unexpectedly, an acoustic signal sounds, and an error code is displayed (typically alternating with one or two digits in the cooking timer display). · Technical fault. · Please note down the error code, switch off the main power of the induction hob and contact the most customer service center.
Symptom Cause Possible Solution
Burner cannot be lit · Burners not positioned correctly

· Burners’ gas holes are blocked

· The ignition is wet

· Battery is flat

· Gas valve not open
· Re-install the burner correctly

· Clean the burner

· Dry the ignition electrode with a dry and soft cloth or tissue

· Replace the battery- D” size, 1.5V

· Turn on the main gas valve at the gas pipe
Flame is weak or uneven · Gas used up (for LPG only)

· Strong airflow around the cooking area

· Regulator is abnormal (for LPG only)

· Burners cap not positioned properly

· Burners’ gas holes are blocked
· Replace the cylinder gas

· Ensure the airflow is adequate but not too strong

· Replace regulator

· Re-position the burner cap correctly

· Clean the burner
The flame goes off when releasing the ignition knob · Incorrect turning of ignition knob or the holding time is too short

· Thermocouplele (or FFD) is dirty
· Re-ignite again and follow the instructions in the user manual

· Clean thermocouple/FFD
The flame goes off when turning to a “low” flame setting · Burners’ gas holes are blocked

· Strong airflow around the cooking area
· Clean the burner

· Ensure the airflow is adequate but not too strong