Frequently Asked Questions

  • A safety distance must be left between the appliance and the kitchen walls and furniture.
  • Surfaces, synthetic laminates and adhesives used must be heat resistant (100°C minimum)
  • Kitchen cabinets must be set level and fixed.
  • If there is a drawer beneath the oven, a shelf must be installed between the oven and drawers.
  • When grilling food or using the rotisserie (only available on certain models), place the dripping/baking pan provided on the bottom shelf of the oven to prevent any sauce and/or grease from dripping into the bottom of the oven
  • For all other types of cooking, never use the bottom shelf and never place anything on the bottom of the oven when it is in operation because this could damage the enamel. Place your cookware (dishes, aluminium foil, etc.) on the grid provided with the appliance inserted, especially along with the oven guides.

Clean the oven thoroughly before using it for the first time:

  1. Open the door, and the oven lights come on automatically. If it is not turned on:
    • BO AE 1370 A – Touch the “Light Button”    icon
    • BO AE 63 A / BO AE 86 A – Adjust the “Cooking Mode Selection Knob” to the symbol.
  2. Clean all oven trays, accessories and side runners with warm water or washing up liquid and polish dry with a soft clean cloth.
  3. Clean the oven interior with a soft clean cloth. Wipe the front of the appliance with a damp cloth.
  • The first time you use your appliance, we recommend you remove accessories and set the thermostat to the highest setting and leave the oven on for about an hour with nothing in the cavity, with the oven door closed.
  • There will be a distinctive odour and smoke that comes out from the oven when first used and it is normal. Ensure your kitchen is well ventilated during this conditioning period. After an hour, open the oven door and let the air in. The odour that is often detected during this initial use is due to the evaporation of substances used to protect the oven during storage.
  • The inside of the oven should preferably be cleaned immediately after use, when it is still warm, with hot water and soap. The soap should be rinsed away and the interior dried thoroughly.
  • Avoid using abrasive detergents (E.g. cleaning powders) and abrasive sponges for dishes or acids (E.g. lime scale-remover) as these could damage the enamel.
  • If the grease spots and dirt are particularly tough to remove, use a special product for oven cleaning, following the instructions provided on the packet.
  • Never use a steam cleaner for cleaning inside of the oven.
  • If you use your oven for an extended period, condensation may form. Dry it using a soft cloth.
  • Never line the oven bottom with aluminium foil as the consequent accumulation of heat could compromise the cooking and even damage the enamel.
  • Clean the glass door using non-abrasive products or sponges and dry it with a soft cloth.

Do not clean the appliance while it is still hot. Some cleaners produce noxious fumes when applied to a  hot surface. Wet clothes or sponges can cause burns from steam.

Oven Exterior
  • For cleaning both the interior and exterior of the oven, use a cloth and a mild cleaning agent or warm soapy water.
  • Dry with kitchen paper or a dry towel.
  • Do not use metal scourers, caustic cleaners or abrasive products, especially stainless steel parts
  • For aluminium parts, wipe the plate gently with a soft cloth or microfiber cloth and a mild window cleaning detergent.
Oven Interior
  • Do not hand-clean the door seal.
  • Do not use coarse scouring pads or cleaning sponges.
  • To avoid damaging the enamelled oven surfaces, use commercially available oven cleaners.
  • To remove stubborn soil, use a special oven cleaner.
Oven Door Glass

  • The oven door is equipped with three sheets of glass placed against each other. The inner & middle sheets can be removed for cleaning
  • Whenever the door is separated from the oven, the clips should be flipped open.
  • Do not use harsh abrasive cleaners or sharp metal scrapers to clean the oven door glass since they can scratch the surface, which may result in the shattering of the glass.
  • When the door is mounted, removing some of the parts (the door glass or some other part) from the door may result in injury.
  • Wash all bakeware and accessories after each use and dry with a kitchen towel.
  • To clean easily, soak in warm soapy water for about 30 minutes.
  • The oven and accessories should be cleaned after each use. Otherwise, further baking and roasting will cause the deposits to bake on even harder and cleaning may become difficult and in extreme cases impossible.
Cleaning with High Temperatures
  • Before cleaning with high temperatures,
  • Make sure that all interior oven surfaces have been cleaned as described above. Otherwise, the high temperatures can bake deposits onto the interior oven surfaces and make them impossible to remove.
  • If, after manual cleaning, the oven is still heavily soiled, heating it to a high temperature will help remove soiling caused by oil and grease splashes.
  • Note that deposits of spices, syrups and similar substances are not removed by this process. These should be further removed by hand with a mild solution of hot water and washing-up liquid applied with a soft brush.
  • Method :
    1. Remove all accessories from the oven.
    2. Set the oven to conventional function.
    3. Set the heat to 250 °C.
    4. Run the oven for approximately 1 hour.
  • If you have to cook food using several racks, use either the “Baking Mode” or the “Multi-Cooking Mode”, as these are the only modes that allow you to do so.
  • When cooking delicate food on more than one rack, use the “Baking Mode”, which allows you to cook on 3 racks at the same time (Level 1, 3 & 5)
  • Some examples are included in the “Practical Cooking Advice Table”.
  • If used more than one level (in the function “ventilated oven”) and they are not all at the same cooking point, use a lower temperature setting. It is not necessary to remove the food from all the racks at the same time.
  • When cooking other food on several racks, use the “Multi-Cooking Mode” keeping the following suggestions in mind:
  1. The oven is fitted with 5 racks. During fan assisted cooking, use two of the three central racks (Level 2, 3 & 4) as the lowest and highest racks receive the hot air directly and therefore delicate foodstuffs could be burnt on these racks.
  2. As a general rule, use the Level 2 and 4 racks, placing the foodstuffs that require greater heat on the Level 2 rack.
  3. Example: When cooking meat roasts together with other food, place the roast on the Level 2 rack and the more delicate food on the Level 4 rack.
  4. When cooking foodstuffs that require different times and temperatures, set a temperature that is somewhere between the two temperatures required, place the more delicate food on Level 4 and take the food requiring less time out of the oven first.
  5. Use the dripping pan on the lower rack and the grid on the upper.
Problem Possible cause and Remedy
The oven does not heat up · The oven may not be switched on

· Switch the oven on.

· The clock may not be set. Set the clock

· Check to see if the required settings have been applied.

· A household fuse may have blown or a circuit breaker may have tripped

· Replace the fuses or reset the circuit.

· If this happens repeatedly, call an authorized electrician.
Noise can be heard after a cooking programme The cooling fan remains switched on after the end of a cooking programme.
The lighting is not working
Disconnect the appliance from the electricity supply

· Switch off and unplug at the socket, disconnect the fuse, or switch off at the isolator as appropriate.

· Turn the lamp turn anti-clockwise to release it and then pull it downwards to take it out.

· Replace it with a new halogen lamp.

· Refit the lamp cover and turn it clockwise to secure it.

· Reconnect the appliance to the mains electricity supply.
Cakes and biscuits are browning unevenly · There will always be a slight unevenness.

· If browning is very uneven check that the correct temperature was set and that the correct shelf level was used.
BO AE 1370 A

A fault code appears in the display

“HE1” or “HE2”
· Temperature sensor error.

· Call authorized local service centre.